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Cisco Unity Greetings
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Alternate Greeting
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Enable this greeting to play during a specific time period when you want to indicate special circumstances, such as when you are on vacation. (For example, "I will be out of the office until....")
As long as it is enabled, the alternate greeting overrides all other greetings.
Your Cisco Unity administrator specifies whether Cisco Unity transfers callers to your greeting without ringing your phone, whether callers are able to skip your greeting, and whether callers can leave you a message when your alternate greeting is enabled. The Alternate Greeting page in the Cisco PCA indicates the caller options that your administrator has enabled for you. It is important to note that caller options do not apply when an outsider caller or another subscriber dials your extension directly.
Tip
Other Cisco Unity subscribers also do not hear your alternate greeting when they send messages to you by phone. In addition to enabling your alternate greeting, consider re-recording your Cisco Unity voice name to let more people know when you are out of the office. Your recorded name plays when subscribers address messages to you and when callers look you up in directory assistance. See the "Changing Your Recorded Name" section.
The Cisco PCA displays a reminder when you have your alternate greeting turned on. Depending on how Cisco Unity is set up, Cisco Unity may also play a prompt to remind you when your alternate greeting is enabled after you log on by phone.
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Busy Greeting
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Enable this greeting to indicate when you are on the phone. (For example, "I am currently on another line, please leave a message....")
As long as it is enabled, the busy greeting overrides the standard, closed, and internal greetings when your phone is busy.
Note that not all phone systems provide the support necessary for the Cisco Unity busy greeting to work. For assistance, talk to your Cisco Unity administrator.
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Internal Greeting
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Enable this greeting to provide information that coworkers need to know. (For example, "I will be in conference room B until noon today....")
As long as it is enabled, the internal greeting overrides the standard and off-hours greetings, and plays only to callers within your organization when you do not answer your phone.
Note that not all phone systems provide the support necessary for the Cisco Unity internal greeting to work. For assistance, talk to your Cisco Unity administrator.
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Closed (Off Hours)
Greeting
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Enable this greeting if you want Cisco Unity to play a special greeting during the nonwork hours that your Cisco Unity administrator specified for your organization. (For example, "Sorry, I am not available to answer your call. Company office hours are...")
As long as it is enabled, the closed greeting overrides the standard greeting during nonbusiness hours.
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Standard Greeting
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This greeting plays during the work hours that your Cisco Unity administrator specified for your organization, or in other situations when no other greeting is enabled.
By design, the standard greeting cannot be disabled.
Cisco Unity prompts you to record the standard greeting when you enroll as a subscriber. (For example, "I am away from my desk right now...")
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Enabling, Recording, and Disabling a Greeting
You can manage all five of your greetings by phone or from the Cisco Unity Assistant. When you enable a greeting, you specify how long you want it enabled. Cisco Unity will play the greeting in the applicable situation until the date and time that you specified arrives, and then the greeting is automatically disabled. For example, you can set your alternate greeting to stop playing on the day that you return from a vacation. You can also enable a greeting to play indefinitely, which is useful when you enable a busy or a closed greeting.
You choose from one of the following sources to specify what callers hear when a greeting is enabled:
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My Personal Greeting
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Cisco Unity plays a greeting that you record.
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System Greeting
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Cisco Unity plays a prerecorded greeting along with your recorded name (for example, "Sorry, <your name> is not available"). If you do not have a recorded name, Cisco Unity plays your extension instead.
When a greeting is enabled but not recorded, Cisco Unity plays a prerecorded system greeting.
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