Note
Recording a greeting does not enable it.
You can disable a greeting at any time. When a greeting is disabled, Cisco Unity no longer plays it, though the recording is not erased. (However, note that if you enable the system greeting when you already recorded a personal greeting, your personal greeting is no longer available by phone. Use the Cisco Unity Assistant to listen to and re-enable the last personal greeting that you recorded, or use either the phone or the Cisco Unity Assistant to record and enable a new personal greeting.)
This section contains several procedures. Do the applicable procedure to change your greetings by phone (when using standard or Optional conversation 1 styles) or from the Cisco Unity Assistant.
Keypad mappings for other conversation styles are documented in the "Cisco Unity Phone Menus and Shortcuts" chapter. Ask your Cisco Unity administrator which conversation style you are set up to use.
To Rerecord Your Current Greeting by Phone (Standard and Optional Conversation 1 Styles)
Step 1
Log on to Cisco Unity.
Step 2
Press 4 1.
Step 3
After Cisco Unity plays your current greeting, press 1 to rerecord it. Then use the following keys as you record.
|
Key
|
Task
|
Key
|
Task
|
|
8
|
Pause or resume
|
#
|
End recording
|
|
Table 16-2 Use These Keys Anytime
|
|
Key
|
Task
|
Key
|
Task
|
|
*
|
Cancel or back up
|
0
|
Help
|
To Enable and Disable Your Alternate Greeting by Phone (Standard and Optional Conversation 1 Styles)
Step 1
Log on to Cisco Unity.
Step 2
Press 4 1.
Step 3
Press # to skip hearing your current greeting.
Step 4
Press 2 to enable or disable your alternate greeting. (When your alternate greeting is enabled, pressing 2 disables it; when it is disabled, pressing 2 enables it.)
Step 5
If you enabled your alternate greeting, either:
Press 1 to specify the day and time when you want Cisco Unity to disable it. When Cisco Unity prompts you to enter a time of day, enter it by using either the 12- or 24-hour clock format.
Or
Press 2 to enable it indefinitely.
To Change Your Other Greetings by Phone (Standard and Optional Conversation 1 Styles)
Step 1
Log on to Cisco Unity.
Step 2
Press 4 1.
Step 3
Press # to skip hearing your current greeting.
Step 4
Press 3 to edit settings for your other greetings. Then use the following keys to select the greeting that you want to change.
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Key
|
Task
|
|
1
|
Standard greeting
|
|
2
|
Closed greeting
|
|
3
|
Alternate greeting
|
|
4
|
Busy greeting
|
|
5
|
Internal greeting
|
Step 5
After Cisco Unity plays the greeting, use the following keys to change it.
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Key
|
Task
|
Key
|
Task
|
|
1
|
(Re)record
|
*
|
Cancel or back up
|
|
2
|
Use system greeting
|
0
|
Help
|
|
3
|
Enable/Disable greeting
|
|
|
If you rerecord your greeting, use the following keys as you record.
|
Key
|
Task
|
Key
|
Task
|
|
8
|
Pause or resume
|
#
|
End recording
|
To Change Your Greetings from the Cisco Unity Assistant
Step 1
In the Cisco Unity Assistant, on the menu bar, click Greetings.
Step 2
Click the greeting you want to change.
Step 3
To enable the greeting, skip to Step 4.
Or
Click Disabled to disable it. Then skip to Step 6.
Step 4
Choose one of the following options:
•
To enable the greeting to play indefinitely, click Enabled With No End Date and Time.
•
To enable the greeting to play for a specified time, click Enabled Until, then enter the greeting expiration date. Cisco Unity will automatically disable the greeting on the day and at the time you specify.
Step 5
Choose what callers hear when the greeting is enabled:
•
To record your own greeting, click My Personal Greeting. Then, on the Media Master control bar, click Record and record your personal greeting with your chosen recording device:
|
Phone
|
Pick up the handset when the phone rings, wait for the tone, then speak into the handset.
|
|
Multimedia
microphone
|
Speak into the microphone.
|
When you finish recording, click Stop.
•
To use the prerecorded system greeting, click System Default Greeting.
•
To use a blank recording, click Nothing.
Step 6
Click Save.