How to Comment on a TeamDynamix Ticket Request

You can communicate with technicians working on your request by adding comments to the Feed.

To add a comment:

1. Open your ticket request in the Client Portal
2. Scroll to the bottom of the page to the Feed
3. Click Comment
4. Select who should be notified of your comment (depending on system settings, some users may be automatically notified)
5. Enter your message in the text box - you can apply basic formatting using the toolbar buttons
6. If the option is available, choose whether your comment should be:
   • Public - Visible to anyone who can view the request
   • Private - Only visible to technicians and administrators
7. Click Save