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Step-by-Step Guide (Phone Menu Method)
This is the most common method for Cisco Unity/Connection systems:
- Initiate Voicemail: Pick up your handset or press the Speakerphone button, then press the Messages (envelope) button.
- Log In: Enter your PIN followed by the # key when prompted.
- Access Setup: Press 4 for "Setup Options" (or say "Setup Options").
- Go to Greetings: Press 1 (or say "Greetings") to manage greetings.
- Select Alternate Greeting: Press 3 to "Edit other Greetings," then select the specific alternate greeting you want to change (e.g., by pressing the corresponding number).
- Record: Press 1 (or say "Record") and speak your greeting after the tone.
- End Recording: Press # (or stay silent for a few seconds) to stop recording.
- Activate (If Needed): You'll often be prompted to turn it on/off and set a duration; press 2 to turn on the alternate greeting and follow prompts for start/end dates.
Key Codes & Tips:
- 8: Pause/Resume Recording.
- #: End Recording, Skip.
- 4: Setup Options.
- 1: Greetings/Change Greeting.
- 3: Edit Other Greetings.
- 2: Turn Alternate Greeting On/Off.