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Once you've submitted a ticket request, you can view its progress, comments, and additional information.
To view your ticket requests:
- Log in to the Client Portal
- Click Services in the navigation
- Click Ticket Requests in the subnav
- If needed, adjust the search criteria and click Search
Depending on your permissions, you may also be able to view ticket requests from others in your department.
Viewing who has read your request:
When you open a ticket request, the "Read By" section on the right side of the page shows a history of who has viewed your request and when. This helps you confirm that your request has been given the right attention.
Source: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/Article/170478/Ticket-Requestor-Quick-Start-Guide